The Continuing Saga of The Mustang, Fog Lights and Ford's terrible customer service in online ordering!

So I did receive a reply from Ford Corporate on the same day:

Thank you for contacting the Ford Motor Company Customer Relationship Center regarding the fog light kit for your 1999 Ford Mustang.

Ford Motor Company is concerned with the satisfaction of all Ford and Lincoln-Mercury owners. We regret the circumstances that have prompted you to contact us. However, to help us ensure that your concerns are properly addressed, we recommend that you reply to us with the following additional information to allow us to proceed. 

Address: 

City: 

State: 

Zip Code: 

Cellular Phone Number: 

Daytime Phone Number: 

Home Phone Number: 

Vehicle Identification Number: 

If you would prefer to provide this information over the phone, you may call us toll free at 1-800-392-3673 between the hours of 8am and 5pm, local time, Monday through Friday. Hearing impaired callers with access to a TDD may contact us by calling 1-800-232-5952.

Sincerely, 

Christie 

Customer Relationship Center 

Ford Motor Company

To which I replied with our address, phone number and "I see no reason to supply the VIN number on the car as it has nothing to do with the issue at hand."
I feel that there really isn't a reason to supply them with the VIN on the Mustang seeing as how it wasn't something they needed when we ordered the part and it really has nothing to do with the problem we are having.

I received another reply yesterday:

The information requested enables us to investigate the possible options that will directly address your request. In addition, this enables us to efficiently process your inquiry and update our records. Please provide the following information to allow us to proceed.

Vehicle Identification Number:

If you would prefer to provide this information over the phone, you may call us toll free at 1-800-392-3673 between the hours of 8am and 5pm, local time, Monday through Friday. Hearing impaired callers with access to a TDD may contact us by calling 1-800-232-5952.

Sincerely, 

Christie 

Customer Relationship Center 

Ford Motor Company

Now I am a little irked by this. What I am getting is that if I don't give them my VIN number then they aren't going to do anything about this situation.
I am still debating my reply to them on this subject.
I guess at this point however it really does not matter since we cancelled the order, however we are still waiting for the refund to show up in the account. I love how when you order something they get their money right away, however with a refund they can take their own sweet time. In Ford's case we were told that it could take up to 10 business days to show up.

I still may reply to Ford. Just to let them know I cancelled the order and that I really think their customer service needs some work. I should not have to give them my VIN number to get some sort of help from them. Honestly... Customer Service seems to be a thing of the past these days. Companies really need to rethink who keeps them in business. *shrugs* Guess we let them do it so we all only have ourselves to blame.

Hellmann's Real Food Project

Bobby Flay and Lori Loughlin have teamed up with Hellmann's® and Best Foods® Mayonnaise to unveil the Real Food Project on Hellmanns.com, a comprehensive online resource offering tips and ideas on how to create real meals made with Real Food.

I love that there are how-to videos on the site! Being a failure in the kitchen makes creating new things difficult for me unless someone is showing me how! Bobby Flay shows how to make some great eats on here and it's not super fancy food that you wouldn't have the ingredients for, it's simple delicious things that the whole family can enjoy.
Today I watched the Ham Salad on Biscuits and can't wait to try them! I have made all sorts of ___ salad but never considered using ham for whatever reason.


Along with the how-to videos and great recipes on the site, there are also coupons and chances to win kitchen essentials, the Bobby FLay Grill It and other items by playing the "Wheel of Real" instant win game. Sign up and you get 3 opportunities to spin the wheel a day! 


"Disclosure: I was entered for a chance to win a Hellmann's® prize package in exchange for this post.  No monetary exchange took place."

The Saga of The Mustang, Fog Lights and Ford's terrible customer service in online ordering!

We contacted Titus-Will Ford after finding the OEM fog light kit on their website that the boyfriend wanted to add to the mustang. The guy in the internet department told us there wasn't any difference ordering online versus over the phone with him so we went ahead and just did the order online.

This was March 3, 2010. The bank card was charged the full amount this day. $205.38.

About a week later with no email or anything coming in regards to the order the boyfriend contacted the internet department again to see what was up. He was told that they were trying to "locate the part" and would ship it asap when they did.

Fast forward a couple more phone calls with being told they would call us back and never doing so and then calls back to them and more of the run around.

Now it is March 24th. Ford has had our money for 21 days. We call this morning to be rudely told "We don't open until 8am!" and hung up on. Wow. Nice. So I of course shoot off an email to Ford Corporate that says:

We contacted Titus Will Ford here in Washington State in regards to ordering an OEM fog light kit for our 1999 Mustang. They told us that there wasn't really a difference ordering online versus over the phone, so we placed our order. This was March 3 2010. Our card was charged the full amount that day. It is now March 24th and still no part and no help with numerous phone calls either. We were supposed to be called back several times with no call at all, which had us calling back yet again. When we do FINALLY get in contact with someone we are being told they are "trying to locate" the part to ship to us. This morning on another attempt to contact the internet department we were hung up on after being rudely told "We don't open until 8am!" I feel that the ball has been seriously dropped on this customer service issue and would really like this handled as soon as possible. I also believe that some sort of compensation is due us for the hassle that this has become.

And that is all I can say since their webform limits how many words I can put in the field.

Meanwhile, the boyfriend tries to call again and after a couple of the messages that everyone is busy try back later, he gets a hold of someone who informs him that the fog light kit "still hasn't cleared for shipping". Wow, seriously??

He tells them to just cancel the order and give him back his money, today. We shall see. And I am not sending another letter to Ford about the cancellation. I can't wait to see if they bother to get back to me or if I am just blown off.

I'll keep you informed....

iPod Touch

We now have a pretty shiny iPod Touch.

We being the boyfriend of course - me being the one that will show him how to use it.

The best part of the whole thing...

Slapping an Apple sticker on my laptop and demanding it now be called my MacBook!

(*iWish*)

Focus Group for Gardeners! More about Chrome.. Diamond Nexus now with more links!!

If anyone is interested I received this in my email box the other day. If I was a gardener that grew from seeds I would be all over it, however I am pretty sure they aren't interested in someone with a black thumb!

Dynamic Research is currently seeking participants for the following study.
1. Individuals 25 to 59 years of age who planted a vegetable or flower garden in 2009 via seed and will be planting a vegetable or flower garden in 2010 via seed. The study will take place the week of April 12, 2010 and last approximately 3 hours. You will be paid a $250.00 honorarium for your time.
If you or someone you know is interested in participating in any of these studies contact Dynamic Research at:
678-215-9500

And now on to my further adventures with Google Chrome!
It is rendering some of the things I do (mostly Kindom Of Loathing) in blotchy segments. I don't know how else to explain it! However, I am seeing this mostly on sites that use tables. And scrolling in these tables is very entertaining. It brings up the left side slower than the right side (if you were to divide the table in half when it really isn't you understand) so that sometimes the words that end up lining up for a half a second are entirely LOL worthy!!
I did find a nice little extension for twitter, Chromed Bird for anyone interested. It is nice and organized and I actually like it much better than the Echofon I was using with Firefox.

I did want to also point out that Diamond Nexus Labs also have Facebook, Twitter and a blog! I have been having a great time reading their wall over at Facebook! Lots of fun information as well as fan photo's of some really cute rings!!
My daughter has fallen in "Love Love Loooove" with their Princess Cut Stud Earrings with Glacial Ice guess I should start saving up for someone's 15th birthday huh!?

OK I am now trying out Google's Chrome and I am not sure how much I love it yet.

It is different than Firefox, which I have been using for years now... however for whatever reason I have had nothing but issues with the Fox (version 3.6) on the new laptop. It could however not be Firefox's issue, it may possibly be a Windows 7 issue - not that I would ever think Windows/Microsoft would have issues!! (oh god, that made me laugh so hard I almost had coffee out the nose!!)

I am a PC and I had NOTHING to do with this Windows 7 stuff! However, I wish I would have!! Lots and tons of things would be different.

Which also reminds me that for whatever reason, my LG Touch will not work on my new Windows 7 computer. When I plug the USB in I receive a notice that states basically - "Hey! We have no firmwear updates for this so No Way Jose - no connecting the two for you lady!" or something like that... I need to go work on this for a while!

Free Kindle For PC

This excites me!


I LOVE to read, and I do not mind reading on my laptop, so this is perfect!
Kindle books are usually a much lower price than other books, especially on new releases!
Off to Amazon I go!